Your goods can be returned within 30 days of your delivery date for a refund or Store Credit.
All products returned need to be in original condition, unwashed, unworn with tags still attached (hats will need to be returned inside a box to avoid damage). For health & hygiene reasons, products such as flip flops, mugs, water bottles etc. are not able to be returned.
If any product you have received is damaged or faulty, flick us an email at firstname.lastname@example.org with your order number along with photos of the fault/ damage so we can sort it ASAP! Postage costs & Duties are non-refundable.
You can report problems with an order by sending us an email at email@example.com.
Be aware that we may require you to submit a photo with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
All shipped products are marked with our return address for your convenience.
We also encourage you to contact us before returning any item(s) so that we can inform you of our return policy and procedures. In general, returns should be addressed to “Dream BiG Studio Returns.”
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with you that the shipping address was correct. It would also be good to double-check that you got in touch with the shipping carrier to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
You can check out our return policy for up-to-date details about reshipments.
If something arrives damaged, send a photo of the damaged goods to firstname.lastname@example.org, and we'll gladly send a replacement at no cost to you.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.
If your address was wrong, then you are held responsible. Usually, the package is sent back to our return address. We'll contact you for an updated address.
If the package was marked as delivered by the carrier, but you report you have yet to receive it, we won't cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If you’re unable to locate the package, you will need to place a new order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
Gift cards are non-returnable and cannot be refunded for cash.
This is issued via a DBS gift card and is valid for 1 Year from issue date (Side Note; Gift Cards are not redeemable for cash or refundable).
Once we receive goods at our end, a store credit code will be emailed to you and will be ready to use straight away! (Don’t forget to check spam if you can’t find it!)
Our store credits are valid for 1 year! So, you have stacks of time to find the perfect threads to spend it on.
To use your store credit just enter the code into the ‘gift cards/discount’ box at checkout and click apply. NOTE: don’t forget to do this before checkout and before you place the order otherwise it can’t be applied.
You don’t have to spend your store credit all at once, the balance will remain so make sure you keep hold of your store credit code (just keep the email).