Shipping
| Destination | Cost | Estimated Time |
|---|---|---|
| USA | $4 - $10 for orders under $99 FREE for orders over $150 |
3-6 Business Days |
| CANADA | $6 - $11 for orders under $99 FREE for orders over $150 |
4-7 Business Days |
| AUSTRALIA | $5 - $11 for orders under $99 FREE for orders over $150 |
2-5 Business Days |
| NEW ZEALAND | $5 - $11 for orders under $99 FREE for orders over $150 |
2-6 Business Days |
| UK | $4 - $7 for orders under $99 FREE for orders over $150 |
5-7 Business Days |
| REST OF THE WORLD | $6 - $11 for orders under $99 FREE for orders over $150 |
1-3 Weeks |
| **Delivery times are an estimate only. Excludes order processing times and may be affected by DHL, Customs delays, National Lockdowns, stay at home orders and Public Holidays may also affect shipment of orders.** |
||
Trending Questions
Will I get my order in one shipment?
No, not always. We may split an order into multiple shipments for the following reasons:
Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll ship separately are:
snapback hats, trucker hats, dad hats/baseball caps, and visors
backpacks
jewelry
mugs
postcards and stickers
pillows with stuffing
posters
framed posters
canvas
bean bag cases
keychains and pet tags
water bottles
notebooks
What is the estimated delivery time and how is it calculated?
Our estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:
estimated fulfillment + estimated shipping = estimated delivery time
Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
- Issues with print/embroidery files
- Products being out of stock
- Shipping related delays like failed delivery attempts, service disruptions
That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (sales@dreambigstudio.com), we’ll check your order status and let you know how to proceed.
What should I do if it’s past the estimated delivery time and I still haven’t received my order?
If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
1. Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
2. Get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order. Reach us by emailing at sales@dreambigstudio.com.
How do I know when my order is shipped and on its way?
A confirmation email will be sent from us once your parcel is dispatched.
Will I get charged for customs?
Based on your delivery destination, you might have to pay handling and/or customs fees upon delivery. The customs fees may vary depending on the order value, country limits, etc.
Can I return/exchange my ordered products?
If you haven’t received your order or notice an issue with the products, please reach out to our customer support team and we’ll help you get it solved. Please read our Return Policy for more details.
General
Stock Availability
We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
We are unable to offer couriers service to these locations.
Tracking Notifications
Upon order dispatch, you will receive a tracking link from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping provider.
Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Sales Tax (GST)
Sales tax is only applied to orders from Australia.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellation at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Return Policy.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Couldn’t find your question? Contact our customer support team for more help here
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